HOW FAR DO YOU TRAVEL?
A 15-mile radius is included in your package price. Outside of that will incur a fee, but we love a road trip. We have traveled up to two hours.
DO YOU OFFER DELIVERY, SETUP, AND BREAKDOWN AFTER THE PARTY?
Yes. Delivery, setup, and pickup are included within most of the Metro Atlanta area. Slumber party delivery and setup is between 12-5pm; Next morning breakdown and pick up is around 10 am.
DOYOU HAVE THEMES FOR BOYS?
We have themes for boys and girls to enjoy! Let us know what you have in mind. We can discuss all details in the free consultation!
HOW MUCH TIME SHOULD I ALLOW FOR SETUP AND PICKUP?
Average setup time is 2 hours or less minutes for slumber parties/movie night and 2-3 hours for parties; 45 minutes is typically needed for pickup.
WHAT IF I NEED TO RESCHEDULE?
If you need to reschedule for any reason, please let us know as soon as possible. You can reschedule your event for a 20% restocking fee so that we can ensure to have the staff and items available to make your experience memorable.
IS THERE A DEPOSIT?
We require a 50% non-refundable deposit to secure your reservation for parties and $225 refundable deposit for bouncy house. The inflatable deposit will be refunded the next business day. If your party is cancelled within 7-14 days from your party date, we will gladly transfer the monies to the next available date.
WHEN DO I PAY?
Full payment is required 7 days before agreed upon party date. A Twist of Creationz reserves the right to withhold delivery if full payment has not been received prior to delivery. If cancellation occurs within 7 days of delivery date, then all monies are forfeit BUT are transferable to hold another date, based on availability.
WHAT ARE THE PENALTY CHARGES?
Any damaged, stained, lost, or stolen item will result in a fee equal to its replacement.
Please keep pets away from our sleep stations. For pet soiled items you will be charged the replacement fee of $200.
Any smoke smell will result in a $250 cleaning fee.
If rental equipment is not available at time of pick-up, we reserve the right to charge for an additional night. Refer to rental agreement if reserving an inflatable.
HOW SHOULD I PREPARE THE SET UP AREA?
A Twist of Creationz will NOT provide assistance moving your furniture. Please have furniture moved prior to our arrival. Please make sure the floor space is clean. All dirt and debris must be removed prior to set up.
HOW LONG IS THE RENTAL PERIOD OF THE TENT PACKAGE?
Our standard package is for a one-night rental.
CAN I REQUEST A CUSTOM THEMED PARTY?
Custom themed parties can be requested. A minimum of 20-30 days is required for custom events. Please inquire for details.
DO I NEED TO WASH THE BEDDING?
No. We have a laundry service that takes care of everything.
HOW SOON SHOULD I BOOK MY PARTY?
As soon as possible! Since we are mostly a weekend business, we book up fast. Please contact us as soon as you know your date so that we can help you create lifelong memories!
WHAT PRECAUTIONS DO YOU TAKE AGAINST COVID-19?
Safety is our main priority. After each party, all items are sprayed with Lysol and wiped with Clorox wipes. All linens are washed in Free and Clear detergent along with Lysol laundry detergent.
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